Last Updated: March 2025
We know privacy matters when you're dealing with financial documents and budget planning. This policy explains how we handle your information at soraviquent — straightforward, no surprises.
soraviquent operates under Australian privacy legislation, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). We're committed to protecting your personal information while providing budget audit preparation services that actually help.
This policy covers what we collect, why we need it, how we use it, and what rights you have. If something's unclear, reach out — we'd rather explain it properly than leave you guessing.
When you use our services or learning programs, we collect certain information. Most of it you provide directly; some we gather automatically through normal website operations.
For budget audit preparation services, we may collect financial documentation, expense records, budget statements, and related business information. This information is handled with additional security measures and is only accessed by authorized personnel directly involved in your service delivery.
We use collected information for specific purposes tied to delivering our services and maintaining our relationship with you. Here's what that looks like in practice:
Your information helps us provide budget audit preparation services, deliver learning program content, respond to inquiries, and offer technical support. When you're working through our educational materials or need assistance with audit preparation, we use your data to personalize that experience and ensure you're getting relevant guidance.
We send service-related notifications, program updates, educational resources, and occasional information about new offerings that might interest you. You can adjust communication preferences anytime — we're not interested in flooding your inbox.
Usage data helps us understand which resources are most valuable, where people struggle, and what we should develop next. This analysis happens at an aggregate level most of the time, looking at patterns rather than individual behavior.
We use information to prevent fraud, maintain security, comply with Australian legal obligations, and protect the rights and safety of our users and business. This includes keeping appropriate records for tax and business compliance purposes.
Under Australian privacy law, we process your personal information when:
You've provided consent for specific purposes, or the processing is necessary to provide services you've requested, or we have legitimate business interests that don't override your privacy rights, or we're meeting legal obligations under Australian law.
Where we rely on legitimate interests, these include operating our business effectively, improving our services, preventing fraud, and direct marketing to existing clients. You can object to processing based on legitimate interests by contacting us.
We don't sell your personal information. We share it only in specific circumstances with parties who have a legitimate need and appropriate protections in place.
We work with third-party service providers for hosting, email delivery, payment processing, analytics, and customer support tools. These providers access information only as needed to perform their functions and are contractually bound to protect your data.
When providing budget audit preparation services, we may consult with accountants, financial advisors, or other professionals where necessary. Any such sharing is limited to what's needed for your specific engagement and subject to professional confidentiality obligations.
We disclose information when required by Australian law, court order, or government request. We also may share information to protect our rights, prevent fraud, or ensure safety — but only to the extent necessary.
If soraviquent is acquired or merged with another entity, your information may transfer to the new owners. You'd be notified of any such change and given options regarding your data.
We implement multiple layers of security to protect your information from unauthorized access, alteration, disclosure, or destruction.
Our team receives regular training on data protection and privacy obligations. We maintain strict confidentiality agreements with all staff and contractors. Access to client information is logged and monitored, with immediate investigation of any suspicious activity.
Our Rockingham office at 3/33 Dixon Rd implements physical access controls, secure document storage, and proper disposal procedures for sensitive materials. Digital devices containing client information are secured and encrypted.
While we implement strong security measures, no system is completely invulnerable. If we become aware of a data breach affecting your information, we'll notify you and the relevant authorities as required by Australian law.
We keep your information only as long as necessary for the purposes we collected it or as required by Australian law.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of active account plus 2 years | Service delivery and support |
| Financial documentation | 7 years from completion of service | Australian tax and business record requirements |
| Communication records | 3 years from last contact | Customer support and relationship management |
| Marketing data | Until consent withdrawn or 3 years of inactivity | Communication preferences and marketing effectiveness |
| Website analytics | 26 months | Usage analysis and service improvement |
After retention periods expire, we securely delete or anonymize information. You can request earlier deletion in many cases, though we may need to retain certain records to meet legal obligations.
Australian privacy legislation gives you specific rights regarding your personal information. Here's what you can request and how to exercise these rights.
Request copies of personal information we hold about you. We'll provide this within 30 days, typically at no charge for reasonable requests.
Request corrections to personal information that's inaccurate, incomplete, or out of date. We'll update records promptly once verified.
Ask us to delete your personal information where we no longer need it or you withdraw consent, subject to legal retention requirements.
Object to certain uses of your information, particularly for direct marketing purposes. We'll honor such requests immediately.
Withdraw consent for processing based on your permission at any time. This doesn't affect the legality of prior processing.
Complain about our handling of your information, either to us directly or to the Office of the Australian Information Commissioner.
Contact us at support@soraviquent.com or call +61435663843 to make any privacy-related request. We'll respond within 30 days, though complex requests might take longer — we'll keep you informed if that's the case.
When requesting access or changes, we'll verify your identity to protect against unauthorized access. You may need to provide identification documents or answer security questions.
soraviquent primarily operates within Australia, and your information is stored on Australian servers. However, some service providers we use may process data outside Australia.
When information is transferred internationally, we ensure appropriate safeguards are in place through:
You can request details about specific international transfers by contacting us.
Our services are designed for adults managing business finances and aren't directed at children under 18. We don't knowingly collect information from minors without parental consent.
If you believe we've inadvertently collected information from someone under 18, please contact us immediately so we can remove it.
We use cookies and similar technologies to operate our website, remember preferences, understand usage patterns, and improve your experience.
Essential cookies: Required for basic site functionality like security, authentication, and preference storage. These can't be disabled without affecting site operation.
Analytics cookies: Help us understand how people use our site, which pages are most valuable, and where improvements are needed. This data is typically aggregated and doesn't identify you personally.
Functional cookies: Remember your preferences and settings to provide a more personalized experience on return visits.
Most browsers allow you to control cookies through settings. You can block or delete cookies, though this may affect site functionality. Browser help sections provide specific instructions for cookie management.
We occasionally send information about services, educational resources, and updates that might benefit you. These communications are always optional.
You can unsubscribe anytime using the link in any marketing email, by adjusting account preferences, or by contacting us directly. You'll still receive essential service-related communications even after unsubscribing from marketing.
We don't share your information with third parties for their marketing purposes without explicit consent.
We review and update this policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top of this policy indicates when changes were last made. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Previous versions of this policy are available upon request if you'd like to see what's changed over time.
Our website may link to external sites or integrate third-party services. This privacy policy covers only soraviquent's practices — we're not responsible for the privacy practices of other organizations.
We encourage you to review privacy policies of any third-party sites you visit or services you use through our platform. We try to work with reputable providers, but their policies and practices are their own responsibility.
If you have questions about this privacy policy, how we handle your information, or want to exercise your privacy rights, get in touch:
Email: support@soraviquent.com
Phone: +61 435 663 843
Mail: 3/33 Dixon Rd, Rockingham WA 6168, Australia
If you're not satisfied with our response to a privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
